FAQs

How do I purchase an avatar?

Simply browse our catalogue, select the avatar you want, choose your license tier (Personal, Indie, or Professional), and add it to your cart. Checkout is fast and secure through Stripe. Once your order is complete

How do I download my purchase?

Once your order is complete, you’ll see a “Download Avatar” button on your account page and order confirmation. You’ll also receive a download link by email.

What format do the downloads come in?

Files are provided as zip archives, containing high-quality assets ready for use.

Can I re-download products later?

Yes. You’ll have ongoing access to your purchases through your Avagen account.

What types of licenses do you offer?

Personal – for individual, non-commercial use. Indie – for small businesses, freelancers, and independent creators. Professional – for larger teams, studios, or commercial projects.

Are the licenses one-time payments or subscriptions?

All licenses are one-time payments per product, unless otherwise stated

Do I need a separate license for each product?

Yes. Each product requires its own license, but you only need one license tier per product (Personal, Indie, or Professional).

Can I use a Personal license for client work?

No. Client or commercial work requires an Indie or Professional license.

What payment methods do you accept?

We accept all major credit/debit cards via Stripe secure checkout.

Do you offer refunds?

Since products are digital downloads, refunds are only offered in cases of accidental duplicate purchase or technical issues. Please contact support if you experience a problem.